About Us
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Lotus Business Thailand is a retail business. Committed to selling high-quality products at affordable prices while doing good for customers, employees and the community, Lotus currently serves more than 10.8 million customers per week through omni-channels in more than 2,000 branches nationwide. As well as online channels, Lotus caters to customers' different lifestyles and provides a convenient and seamless shopping experience no matter when and where you use the service.
Lotus is committed to providing high-quality products at affordable prices so that customers can "feel good at Lotus every day". Helping customers get standard products that are safe, healthy and from sustainable sources. At affordable prices, we are also committed to providing excellent and seamless services. No matter which channel customers use our services
Lotus customers
Lotus loyalty cards add value to every shopping experience through discounts and offers designed specifically for each customer. By collecting card usage data and processing it with modern technology, we are able to provide personalized offers to more than 15 million members.
Lotus values creating innovative products and services. Creating a convenient shopping experience for customers, such as mobile apps that provide useful information, mobile apps with discount coupons, and QR code labels on fresh food. Providing information about the origin and nutritional value of food. We communicate with customers in the digital world. Through social media such as Facebook, which has more than 4.5 million fans, it ranks first in the retail business. The Line app has more than 33 million fans and is also ranked first in the retail business.
Lotus also emphasizes supporting our customers to stay healthy. By developing healthy alternative products for customers, such as reducing sugar, fat and saltiness in Lotus brand foods. Including the sale of vegetables, fruits and meat. High quality, safety and standardization, in line with the vision of CP Group. "We are an organization leading science and innovation, committed to creating human food, think tank food and opportunities to obtain value. For everyone's health and well-being."
In addition, we also value customer feedback in order to improve and perfect, so that customers are more satisfied with our products and services, such as product return policies, and policies and mechanisms for receiving complaints about products and services. Through a step-by-step customer service process, and set a time frame for responding to complaints within 48 hours. Customers can contact through the customer service call center 1430 or Lotus' various online channels.
Throughout the social and economic development of Thailand, Lotus has created jobs and careers for a wide variety of people. By employing permanent employees and more than 50,000 temporary employees across all business units, Lotus is committed to developing the potential of its employees. By promoting a learning culture, creating experiences, and improving the skills of employees so that they can grow with the organization and create benefits for society and the country.
We value diversity and inclusion. We have a program to listen to our colleagues and use their feedback to improve our organization and make it a good place to work. In terms of rewards, Lotus has a "Total Rewards" policy that focuses on income rewards. And other benefits to take care of the overall life and well-being of colleagues, such as the "Green Flag Discount Voucher" program, which provides discounts so that colleagues can buy quality products that are beneficial to the health of themselves and their families at affordable prices.
With commitment and continuous operation, Lotus Thailand has won the "Best Employer in Thailand" award for 4 consecutive years and is also an award-winning organization. It has been rated as an "Outstanding Corporate Organization in the Field of Labor Relations and Welfare" by the Ministry of Labor for 10 consecutive years