Privacy Policy

This privacy statement was last updated on January 9, 2025

   CP Axtra Public Company Limited (hereinafter referred to as the “Company”) has been providing various services and selling various products through its branches and various channels. In addition, the Company also develops and provides online and digital services covering all types of online media to facilitate its member customers to obtain information and order all types of products. As the owner of www.lotuss.com, www.cpaxtra.com, www.makro.pro, www.makrohorecaacademy.com, www.มิตรแท้โชว์ห่วย.com and/or other websites to be developed in the future (including other applications and online services of the Company) (hereinafter referred to as the “Website”), we are fully aware of the importance of your personal information and always respect your privacy as a recipient of our services. Therefore, we want you to trust that your data is safe with us and understand how we use this data to provide you with a better and more personalized shopping experience.

   Generally, you can visit our website and view its content without providing personal information. However, if you want to use our services, including disclosing or providing your personal information, you will need to register an account. This information will be referred to as “Personal Information” so that the Company can conduct any transactions through our online channels or other channels, such as websites, member registration, online ordering of products or other promotional activities for members in accordance with the provisions of this Privacy Statement (hereinafter referred to as the “Privacy Statement”).

   The data controller is the Company.
The Company is committed to properly managing the collection, use, disclosure and protection of your personal information. This privacy statement covers the following:

   Personal information we collect when interacting with you;
   Purpose of collection, use or disclosure
Disclosure of personal information
Sending or transferring personal information overseas
Retention period of personal information
Your rights
Updating your personal information
Security measures for your personal information
Market research or communication
Cookies and similar technologies
Redirecting to other parties’ websites
Changes to the privacy statement
Notification of personal information breaches and leaks
Contact us
We offer a wide range of products and services, so it is important that you understand the scope of this privacy statement. If you use our services, this privacy statement applies to you. Using our Services means:

   Making purchases by phone, in-store or on our online shopping website or any other online systems, platforms and applications owned by the Company or operated by third parties through which our products and services are offered;
   Visiting or using any of our websites, online systems, platforms or mobile applications;
   Paying bills with us, such as utility, telephone and cable TV bills and credit card bills at our cashier counters or through other payment channels operated by us;
Becoming a member of the Makro or My Lotus membership programs (collectively, “Membership” or “Membership”);
Applying to become one of our business-to-business (“B2B”) customers; or
Contacting or otherwise interacting with us or our customer service team regarding our Services.
Groups or categories of individuals about whom the Company will collect personal information

   The groups or categories of individuals about whom the Company will collect and process personal information under this Privacy Statement include any individual who purchases products and/or receives services from the Company and/or other individuals who engage in any similar activities, i.e. individuals participating in any activity, website, online system and platform or application users, anyone contacted to receive information or services from the Company and product and/or service survey respondents. It also includes any person who may come into contact with the Client, i.e. any representative of the Client, i.e. an officer, director, employee, representative or any other person acting on behalf of the Client (if the Client is a legal person or commercial organization) and shall include individuals whose personal data is presented through documents used in transactions, i.e. managers, buyers, consignees and payees, whether such individual is categorized as a My Lotus member, Makro member or others, such as B2B clients, individuals or commercial organizations, who do not hold My Lotus and/or Makro membership.

   Parts of this Privacy Statement also apply if you use our in-store pharmacy service and our in-store CCTV surveillance system (which records your footage).

   Other parts of our business and other companies within our group may need to collect and use your personal information in order to provide you with their products and services and for certain other purposes. In such cases, the personal information you provide to them will be subject to their relevant privacy statements.

   Our website, online system, platform or mobile application may contain links to websites operated by other organizations, which have their own privacy statements. Please always read the terms and conditions and privacy statement carefully before providing any personal information on the website, as we are not responsible for the websites of other organizations.
   This Privacy Statement may be replaced or amended from time to time. If we make changes, we will notify you by posting those changes or replacements at any time in our stores, on our website or through any other appropriate channels. Please review this Privacy Statement (as updated from time to time) so that you understand how we handle your personal information and your rights in relation to the collection, use and disclosure of your personal information.

If you have any comments, suggestions, questions or complaints about your personal information, please contact us at:

For My Lotus members:

 If you have any questions about how we collect, store and use personal data, please contact us at:

Email: datasubject.request@lotuss.com

You can contact our Data Protection Officer at:

Email: DPOThailand@lotuss.com

For Makro members:

Address: 1468 Phatthanakan Road, Phatthanakan, Suan Luang, Bangkok 10250

Tel: 02-779-9955 Monday to Friday 08:00-17:00

Data Protection Officer Contact:

Address: 1468 Phatthanakan Road, Phatthanakan, Suan Luang, Bangkok 10250

Email: DPO@siammakro.co.th